Overview:
– Client reported loss of access to their printer.
Review (Phone Support & Remote Access):
1- Established remote access to the client’s desktop and conducted a network assessment.
2- Identified that the client’s IP address range configuration had changed.
3- Inquired about recent network modifications.
a/ Client reported experiencing an internet outage due to storms and had contacted their ISP.
b/ ISP guided the client through a router reset, restoring factory settings and altering the router’s IP configuration.
c/ Findings were confirmed against the client’s Site Documentation.
4- Initiated remote reconfiguration of the network settings to the previous configuration.
5- Adjusted IP address, DHCP range, and port forwarding settings as required.
6- Performed a remote restart of network equipment.
7- Conducted and verified printer access tests.
8- Completed a final network review to confirm full restoration of all services.
Key Takeaway:
Even a simple change, such as a router reset, can have significant network-wide impacts.
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